Enhanced Phone Number Collection for U.S. Wireless Industry Compliance

To meet new U.S. wireless industry requirements, we are updating how phone numbers are collected and used within Engagement Rx. If your account has SMS functionality enabled, members will now be required to explicitly agree to receive text messages when providing their phone number, ensuring compliance and protecting member preferences.

Key Details

1. Applies Only to SMS-Enabled Accounts

   • This update only affects accounts that have SMS functionality enabled.

2. Member Consent

   • When a member enters a new phone number (e.g., while updating My Profile or encountering a phone number component in a Flow), they must explicitly consent to receiving text messages.

     

3. Admin/Coach Consent on Behalf of Members

   • When an Admin or Coach updates a member’s phone number (e.g., via Member Admin or in a Flow), they will be prompted to acknowledge and accept SMS consent on behalf of the member.

     

4. Pre-Obtained Consent

   • If phone numbers are automatically provided through clients using SSO or user eligibility files, we assume the client has already obtained the necessary member consent.